CIBC Jobs Vancouver | Credit Counsellor Representative Jobs Employment In Vancouver, British Columbia

 Name of the Recruitment Agencies/Department – CIBC

Name of the Vacant Position – Credit Counsellor Representative

Job Location –  Vancouver , British Columbia

Salary –  $ 41,693.00 per year

Jobs Type – Jobs In Canada

Job Description

What You’ll Be Doing

Join our Contact Centre team as a Credit Counsellor and make a real difference for our clients.

We want to hear from you if:

• You go the extra mile, because it’s the right thing to do.
• You are ambitious and you love to learn.
• You are motivated to make a difference.
• You love to surround yourself with people who challenge you.
• You listen and learn from the diverse experience of others.
• You bring the best of yourself to work.

If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered. You’ll begin your journey with an industry-leading paid training program that runs about 3 weeks.

• Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there’s a learning curve and we’re here to help.
• You’ll initially participate in approximately 14 days of training with a mix of theory based learning, virtual learning, and on-the-job application – typically from Monday to Friday, 10:00 am to 6:00 p.m.
• It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.

A quick note on your availability – our Contact Centre is open Monday to Sunday – 7:00 a.m. to 8:00 p.m. We’d like for you to be flexible between these hours.

How You’ll Succeed

• Relationship Building – Develop high quality, service-oriented relationships with clients. Provide a variety of products and repayment options to potentially resolve outstanding debts while offering advice to prevent further delinquencies.
• Client Service – Investigate customer concerns and provide accurate information related to billing, payment terms, contractual obligations, etc. and proactively resolve any discrepancies in an Outbound Contact Centre environment. Address the root cause of delinquency and minimize overall risk to CIBC.
• Implement Policies & Procedures – Ensure clients understand the terms and conditions of their contractual obligations while discussing the status of their accounts. Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation, meetings and in other corporate projects as designated.

Who You Are

• You can demonstrate experience in Microsoft Office suite, financial statements, BANK OFSI and collections processes.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

• Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
• Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
• Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
• Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Vancouver-1380 Burrard 5th flr

Employment Type

Regular

Weekly Hours

37.5

Apply Now