| Name of the Recruitment Agencies/Department – Hotel BLU Vancouver Name of the Vacant Position – Relief Night Auditor Job Location – Vancouver, BC Salary – $ 18.00 an hour Jobs Type – Jobs In Canada Job Description- Job DescriptionAs a member of Hotel Blu”s night audit team you will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. They are required to work through the night shift on the front desk.JOB REQUIREMENTS:
- Experience in all aspects of customer service and people management
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Able to effectively communicate both verbally and in writing
DUTIES: - Coordinating all aspects of the Front Office area to ensure a smooth operation and the highest level of guest satisfaction; ensuring all Front Office standards and procedures are consistently followed and adhered to.
- Preparing for and executing the end of day process for the Front Office; ensuring all systems are restored for the next day’s operations.
- Acting as a liaison with guests and residence in matters that require immediate concern resolution, including any emergency situations that arise while on duty.
- Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees
- Ensuring that all Health & Safety standards are met, procedures followed, and employees possess the correct knowledge and tools to work safely and efficiently. * Attending hotel training programs as needed.
- Performing other duties as assigned
APPLICABLE SKILLS: - Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
Part-time hours: 16 per week Job Types: Part-time, Permanent Salary: $18.00 per hour Schedule: COVID-19 considerations:
Adhering to policies and procedures set by Provincial and Federal Government to ensure staff and hotel guest safety. Experience: - customer service: 2 years (preferred)
Work remotely:
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