We’ve developed a friendly, passionate and entrepreneurial-focused culture, allowing you to share and learn alongside your fellow experts and colleagues. We offer in-house educational development as well as paid educational opportunities, so that you can further develop your leadership skillset and industry knowledge.
To support your career at HUB, our flexible benefits plan allows you to choose the benefits make sense for you, your family and your lifestyle.
KEY RESPONSIBILITIES
As a Senior Client Service Representative you will:
- Communicate and liaise with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues
- Advocating for the client and ensure prompt and thorough handling of accounts
- Service clients proactively anticipating and addressing their needs by keeping them up to date with relevant information
- Manage new client implementation and plan transfers, including master application and employee enrolment documents
- Handle plan amendments, including pricing requests and employee communication bulletins
- Prepare and attend client meetings – follow through with action items in a timely and concise manner
- Deliver employee benefits administration training and employee education sessions to clients
- Review and deliver to clients group insurance contracts and booklets from insurance carriers
WHAT DO YOU NEED TO SUCCEED?
As the successful candidate, you will bring:
- An LLQP and Life License (or willing to obtain within six months of start)
- Minimum of five years’ experience in the employee benefits industry in a client facing role
- A GBA, RPA or CEBS’ designation or actively pursuing
- A Post-secondary education in Business Administration or a related field, or an equivalent combination of experience and education.
- The ability to build and maintain strong relationships with clients and external stakeholders
- An intermediate or advanced proficiency in MS Office Suite.
- Excellent communication, both written and oral
- Proven ability to work in a team environment as well as independently
- Exceptional organization and time management
- Ability to manage confidential information with appropriate level of discretion
WHAT DO WE OFFER?
- Competitive compensation with industry-leading benefits for you and your family.
- NEW! Flexible health, dental and lifestyle benefit options
- Comprehensive tuition financing
- Support for your career-related training and development.
- Career advancement for you in the Group Benefits and insurance industry.
- A place to belong, where your ideas matter, and values drive decisions.
- An empowering environment where you will be provided with the right tools and support to deliver exceptional client service.
- Mileage reimbursement for vehicle use (if applicable)
- Flexible hours to promote work-life balance
WHAT DO WE VALUE?
- Entrepreneurship – We encourage innovation and educated risk-tasking.
- Integrity – We do the right thing, every time.
- Teamwork – We work together to maximize results.
- Accountability – We measure and take responsibility for outcomes.
- Service – We serve our customers, communities and colleagues.
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