Marriott Jobs | Manager Jobs Employment In Whistler, British Columbia

 

Name of the Recruitment Agencies/Department – Marriott Name of the Vacant Position – Manager Job Location – Whistler, British Columbia Salary –  $ 90,000.00 per year Jobs Type – Jobs In Canada Job Description At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area. OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area. Job Requirements: Managing Profitability and Departmental Budgets: Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance. Strives to maintain profit margins without compromising guest or associate satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coach and support operations team to effectively manage occupancy & rate, wages, and controllable expenses. Review the wage report and compare budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution. Prepare and execute key decisions to keep resort moving forward towards achievement of goals. Managing Property Operations: Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team, as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with associates and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams: Establishes a vision for product and service delivery on property. Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting People Activities: Observes service behaviors of associates and providing feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance reviews with direct reports according to Standard Operating Procedures. Utilizes an “open door” policy and reviewing associate satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters associate commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.

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