Great Gulf Jobs | Customer Care Liaison Job Employment In Toronto, ON

 Name of the Recruitment Agencies/Department – Healthcare of Ontario pension Plan

Name of the Vacant Position – Customer Care Liaison

Job Location – Toronto, ON

Salary –  $ 38390.00 Per Year

Jobs Type – Jobs In Canada

Job Description

• 351 King St E, Toronto, ON M5A 2W4, Canada Req #120
  Monday, December 20, 2021
  All companies under the Great Gulf umbrella are united by one simple goal: the pursuit of greatness. It’s achieved daily with the passion and dedication of every person who works tirelessly to make us great. If you have what it takes to make great things happen, apply today to join our team.
  Customer Care Liaison

  Key Responsibilities:
  

  · Diarizing critical dates – formal zoning, early termination conditions, occupancy date

  · Project specific communication requirements – condo doc revisions, floorplan changes, delay notices

  · Contract related requests – amendments to the purchase agreement, family assignments, extensions

  · Attend Builder Forum meetings hosted by Tarion at the Greater Toronto Home Builders Association to maintain lines of communication with Tarion Representatives and demonstrate commitment to customer satisfaction and review with General Service Manager as required

  · Post Firm Sale Introduction/welcome letter

  · Field questions about financing requirements, start date, adding family members, etc.

  · Move up/Accelerations – coordinate with construction regarding achievable date
  · Attend weekly meetings for updates on lot specific progress
  · If acceleration is granted, draft paperwork and coordinate signatures between client and GG
  · Update internal team when paperwork is completed, update system with new closing date
  · Inform lawyer’s office and send signed paperwork, request lawyer’s info from client if closing is
  · Responsible for Purchaser requested delay check with decision maker whether extension is granted
  · If closing is 1 month+, draft and coordinate signing of paperwork
  · Update internal team when paperwork is completed; update system with new closing date
  · Inform lawyer’s office and send signed paperwork
  · Closing is within 1 month, coordinate with lawyer’s office re: terms of extension
  · Update internal team when paperwork is completed; update system with new closing date
  · Construction delays
  · Check for compliance with Tarion rules
  · Format and send letters
  · Update internal team, lawyer’s office and system with delayed dates
  · Floorplan changes
  · Assignments/Name Changes – validating and qualifying new purchasers on title
  · Amendment to purchase price – after décor appointments
  · Delinquent deposits/coordination with sales & finance – follow up with client through emails, phone calls, setting deadlines etc.
  · Coordinating land item complaints – transformers, fencing, hydro
  · Legal Coordination – defaults, closings, amendments
  · Parking and locker allocation – involves reviewing all deals for pricing / location of unit and allocating equitably
  · PDI schedule changes
  · 3rd party Assignment coordination with lawyers – check for all requirements ie. mortgage approval, ID
  · Missing/incorrect items in home during construction

  • Mailing addresses – mail retrieval/key coordination
  • Upcoming project info requests from past purchasers
  • Design appointment deadlines/coordinating contacting purchasers
  • Purchaser updates in Newstar/DB – delinquent deposits, address changes, occupancy dates/closing dates
  • Accounting Discrepancies – deposits, NSF, pricing info, upgrades
  • Fielding inquiries of First Looks (pre-pandemic), developing with team first looks for hirise
  • Coordinate and conduct Occupancy Day Procedures
  • Efficiently complete all necessary documentation and reports
  • Work closely with construction, trades and all other personnel and assist teams where/when needed to ensure deficiencies are completed and signed off in a timely manner
  • Assisting Purchasers with all Tarion Warranty related inquires and concerns
  • Customer service focused with the ability to resolve problems effectively
  • Exceptional interpersonal skills with a high level of professionalism
  • Parking/Locker Allocation
  • Provide reports to MCAP, Rogers, Bell, hydro, Carma etc.
  • Handle all incoming (including telephone) inquiries from Homeowners or their Representatives

  Qualifications:

  • 3 years to 5 years Customer Care experience with a low-rise builder
  • Knowledge of Tarion’s pre closing guidelines:
  • Unavoidable Delays
  • Statutory Tarion delay periods
  • Tarion delay compensation costs

  Great Gulf is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Great Gulf will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resources.

  The Great Gulf Group (“GGG”) is committed to protecting the health and safety of our employees, our tradespeople and suppliers, and our customers and visitors. Employment with GGG is conditional upon you having received all required doses of a COVID-19 vaccine series approved by Health Canada at least 14 days prior to your start date. You must provide a copy of your Ministry of Health COVID-19 Vaccine Dose. If you have a medical reason, or any other reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated now or in the future, you may submit a written request for accommodation with an explanation of the ground and/or any supporting documentation to assist in the determination of exemption from this condition.

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