Timberland Jobs | Customer Service Representative Job Employment In Saint-Laurent, QC

 Name of the Recruitment Agencies/Department – Healthcare of Ontario pension Plan

Name of the Vacant Position – Customer Service Representative

Job Location – Saint-Laurent, QC

Salary –  $ 36749.00 Per Year

Jobs Type – Jobs In Canada

Job Description

• Job AdPrincipal Accountabilities:
  Under broad supervision:* Responsible for routine telephone calls that may present some deviation from standardized procedures* May respond to inquiries or promote products* May refer inquiries to more senior representatives or published materialKnowledge & Skill Requirements:
  * High school diploma or equivalent education; Associate’s degree preferred* Three to five years of experience preferred

  Knowledge & Application:
  * Requires technical know-how and broad understanding of the subject area* Requires understanding of many different and unrelated processes and methods* Includes the assessment of unusual circumstances, variations in approach, and incomplete or conflicting data* May require vocational qualifications and role holder may be working toward a professional qualification

  Problem Solving:
  * Encounter problems which are varied but similar * Requires some fact finding in order to fully understand the issue and consider the most appropriate response * Responses will be drawn from pre-established solutions from which the role holder will need to select the most appropriate * Guided by defined and documented process although may occasionally be expected to adapt solutions for specific situations

  Interaction:
  * Conveys and exchanges basic technical or factual information with colleagues/clients/customers * May require the initiation of contacts to resolve and discuss mutual problems or collaboration on procedures or transactions* Audience is typically knowledgeable about the subject matter* Written responses are presented in a variety of formats* Requires awareness of cultural differences and adapts style accordingly

  Impact:
  * Impact varies between immediate and short term (less than one year)* Activities limited to weekly/monthly planning* Scope of impact will be at the department or team level* Results impact the immediate work area, although in customer facing roles may impact the department

  Accountability:
  * Accountable for quality and timeliness of own deliverables* May be responsible for up-skilling new starters* Financial accountability will be confined to awareness and management of cost in relation to own work* Performance measured against predefined annual objectives

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