Village Cat Clinic Jobs | Multi-Site Veterinary Hospital Manager Employment In Hamilton, ON

 Name of the Recruitment Agencies/Department – Village Cat Clinic

Name of the Vacant PositiON – Multi-Site Veterinary Hospital Manager

Job LocatiON – Hamilton, ON

Salary – $ 5209.00 per year

Jobs Type – Jobs In Canada

Job DescriptiON

• The Cat Clinic and Villiage Cat Clinic are searching for a Multi-site Hospital Manager to lead our Teams!Owned by one of the few board-certified feline veterinary specialists in Ontario, The Cat Clinic and Villiage Cat are both fully functioning veterinary hospitals in Hamilton and Ancaster, exclusively for feline patients. 

  Established in 1978, the veterinarians and staff at The Cat Clinic understand the special bond you share with your cat, as do the veterinarians and staff at Village Cat Clinic since 1995. We are 100% committed to the most compassionate, high-quality feline care. With extensive experience in veterinary medicine, our dedicated team members keep pace with the latest in feline medicine and surgery. We encourage our clients to be a part of decision-making and respect that every cat is an individual. Each cat is treated with the utmost dignity and compassion as if they were truly our own.

  
  JOB SUMMARY

  NVA is seeking to hire a Multi-Site Hospital Manager (MSM) to meet the demands of our rapid growth. The MSM is a leader and an integral member of the veterinary hospital management team. The Multi-Site Hospital Manager partners with the Managing Veterinarians at each location to provide smooth and profitable operations by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of each hospital, and cultivating a supportive and collaborative team environment. This position will require travel between local hospital sites (approximately 50%).

   

  
  Job Duties and Responsibilities

  
  Leadership and Planning

  • Acts as a champion for change and identifies, documents, shares, and promotes best practices.
  • Participates in the planning and budget maintenance process.
  • Establishes goals for each practice and develops action plans to meet or exceed.
  • Creates hospital schedules and manages all labor costs to each hospital budget.

   

  Operations

   

  • Oversees employee benefits program and hospital insurance plans.
  • Develops and implements hospital policies, including Controlled Substances and OSHA compliance.
  • Oversees or performs quality checks and reviews of client files.
  • Monitors all computer systems and works with HelpDesk to resolve technical systems/equipment issues.

   

  People Management

  • Partners with the Managing Veterinarians to address staffing needs including hiring, training, reviewing, coaching, and progressive counseling.
  • Implements performance-based incentive and rewards and recognition programs.
  • Manages all staff, including grooming and boarding staff if applicable.
  • Tracks and maintains current licensure for all DVMs.
  • Actively recruits, interviews, and selects a diverse and high-performing team for each location.
  • Coaches and develops others, providing the right tools, setting clear expectations, gives constructive and timely feedback.
  • Rewards people for good performance and takes action to address underperformance.
  • Creates energy and excitement around shared goals to build team and organizational commitment.
  • Develops rapport with all MDVMs and ADVMs through regular check-ins.
  • Plans and conducts regular meetings and one-on-ones with all team members.
  • Leads effective employee engagement efforts to improve and elevate engagement, resulting in strong retention and positive hospital cultures.

   

  Client Service

  • Demonstrates and reinforces the highest level of client service at all times.
  • Resolves client issues and escalations, and oversees client follow-up communication.
  • Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
  • Knows each market: competition, trends, demographics, microeconomic factors.

   

  Financial

  • Ensures payroll is accurately completed and submitted for all hospital staff members at each location.
  • Manages accounts receivable and cash on hand, including performing invoice audit reviews.
  • Manages hospital inventory and controls facility and administrative costs.
  • Performs other duties essential to the performance of the hospitals as assigned.

   

  Qualifications

  • Bachelor’s degree in business or related degree is preferred.
  • 3-5 years of experience in a manager role, including customer service experience.
  • Previous multi-site or high volume P&L management preferred.

  Knowledge and/or experience in the following areas:

  • Multi-functional operations including budget and labor management.
  • Exceptional time management and organizational skills with the ability to remain flexible and agile.
  • Must be self-directed and able to work independently.
  • Reporting and data analysis.
  • Problem solving and conflict resolution management skills.
  • Oral and written communication skills.
  • Intermediate computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
  • Interpersonal skills with staff and clients, and works well in a team environment.
  • Customer service strategies and effective marketing techniques.
  • HR policies and protocol development.
  • Staff management including: coaching, developing, and motivating staff.
  • Conduct performance appraisals.
  • Delegate responsibility and achieve results with hospital team members.
  • Make decisions confidently and effectively.
  • Model a professional and courteous manner with staff and clients.

  Equal Employment Opportunity

  It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, or status as a disabled.

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